Get your quote
Fill in your name, phone and address, then describe the problem in the message box. The model number from the label on the outdoor unit, typed into the message, is a big help.
What sets the price
A handful of things decide what a repair costs. The first is whether it is a repair at all: a failed capacitor or a clogged drain line is a short job, while a leaking coil or a dead compressor is a much bigger one. System type matters, since a heat pump has a reversing valve and defrost controls that a straight AC does not, and our heat pump repair work runs a little differently because of it. Age matters, and so does refrigerant. Units still on R-22 cost more to recharge every year since its production ended in 2020. Access counts too, whether the air handler sits in a tight attic over a hot garage or in an easy hall closet, and so does whether the problem has already damaged something else, like a frozen coil that soaked the drain pan. Every repair is quoted in writing after the diagnosis and before any part is ordered, and if a repair costs close to what a new system would, we say so.
What happens next
Once the message is in, a tech reads it and writes back with what it sounds like and the next step, which is usually a diagnostic visit at a time that works for you. We work Monday through Saturday, 7am to 6pm, and answer every message the same day. After the diagnosis you get the written quote, you decide, and nothing gets ordered until you say yes. If the honest answer is that a new system makes more sense, you hear that too, with the repair option still on the table.